Are products already in stock? +
Most Cottonwood meat products are made after order confirmation. Availability and lead time depend on the product and current production capacity.
Does submitting the cart mean I have paid? +
No. Submitting the checkout records your order first. You choose your payment method during checkout, then continue to the payment step. Production begins only after Cottonwood verifies full payment.
How can I pay? +
At checkout, choose from the payment channels currently marked Available. Cottonwood may offer Wise transfer for EUR or GBP, and approved Philippine QR payment channels. Payment receiving details are shown only after your private order is created. Cottonwood will never ask for your PIN, OTP, banking password or card CVV.
What delivery-address details are required? +
Please provide the street or subdivision address, barangay, city or municipality, and province or NCR. Barangay and city or municipality are required. ZIP code is optional. If you have a Google Maps or Waze pinned-location link, adding it can help the rider find the address faster.
Can I order from abroad as a gift for someone in the Philippines? +
Yes. Choose Gift at checkout. Enter your own buyer details and the Philippine recipient’s name, mobile number and delivery address. You may add a gift message and ask Cottonwood not to include prices inside the package.
Is the Roman-style pork belly the same as guanciale? +
No. The Roman-style item is made from pork belly. Guanciale Tradizionale is made from pork jowl.
Are the products nitrate-free or preservative-free? +
Cottonwood does not make those claims unless a specific product and batch have been verified. Curing salt may be used where required by the approved process.
Where do you deliver? +
Delivery is reviewed by area and date. Pampanga and selected nearby or Metro Manila destinations may be considered subject to chilled-delivery arrangements and capacity.
What is the minimum order and NCR delivery fee? +
The minimum merchandise order is ₱1,000. NCR delivery is ₱200 for merchandise subtotals below ₱3,500 and complimentary from ₱3,500, calculated after discounts and before delivery fees. Outside NCR, the courier charge is confirmed before payment.
How much preparation time should I allow? +
Please allow 5–7 calendar days for small-batch preparation before dispatch. Receiving normally begins from the 8th day after confirmed payment and may move to around the 10th day when product availability or order volume requires it.
Can I request a gift box or wholesale order? +
Yes. Use the Gift Boxes or Wholesale page and provide the preferred date, area, products and quantity.